Support
At SpeedyNodes, we're committed to providing excellent support to ensure you have the best experience with our services. This page outlines the various ways to get assistance.
Contact Methods
Email Support
For general inquiries, technical support, and billing questions, email us at:
We strive to respond to all emails within 24 hours.
Discord Community
Join our Discord server for community support, announcements, and direct communication with our team:
Our Discord server features: - #support channel for technical assistance - #announcements for service updates - #general discussion for community engagement - Direct messaging with team members
Telegram Channel
Follow our Telegram channel for updates and support:
Support Hours
Our support team is available:
- Weekdays: 9:00 AM - 9:00 PM UTC
- Weekends: 10:00 AM - 6:00 PM UTC
For critical issues outside of these hours, emergency support is available for private node customers.
Reporting Issues
When reporting technical issues, please include:
- Your account email address
- The specific endpoint you're using
- A description of the issue
- Any error messages received
- Code samples (if applicable)
- Timestamps of when the issue occurred
This information helps us investigate and resolve your issue more quickly.
Service Status
Check our service status page for real-time updates on node performance and any ongoing incidents:
You can also subscribe to receive status updates via email or Telegram.
Feature Requests
We welcome suggestions for new features or improvements. Please submit feature requests to Info@SpeedyNodes.com with the subject line "Feature Request".
Enterprise Support
For enterprise customers, we offer:
- Dedicated support channels
- Priority ticket handling
- Technical consultations
- Custom SLAs
- 24/7 emergency support
Contact us at Info@SpeedyNodes.com to learn more about our enterprise support options.
Self-Help Resources
Before contacting support, you may find answers in our documentation:
Security Issues
For sensitive security concerns, please email security@speedynodes.com. We take security issues seriously and will respond with urgency.
Feedback
We value your feedback to improve our services. Share your experiences, suggestions, or concerns with us at feedback@speedynodes.com or through our Discord channel #feedback.